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Automate handling of guest requests, complaints and internal work orders can be done with FCS e-Connect Guest Services Management. FCS e-Connect Guest Services Management will automatically assign jobs to the right people based on skill sets, location and availability. It also monitor and track every service request. With intelligent escalation rules ensure nothing is missed with FCS e-Connect Guest Services Management. Smart workflow automation engine that is comprehensive and fully customisable to your needs are able on FCS e-Connect Guest Services Management. FCS e-Connect Guest Services Management is able to integrate full integration with your property management system, phone systems, and more.