HARGA : CALL (klik disini untuk informasi harga lebih detil)
PRODUCT CODE : 3JE10502AB
These capabilities enhance quality assurance, accelerate customer issue resolution, boost customer loyalty, and streamline employee monitoring and coaching. Alcatel-Lucent OmniPCX Record Suite is easy to adopt and extremely cost-effective with seamless integration into new and existing Alcatel-Lucent OmniPCX Enterprise Communication Server environments. Alcatel-Lucent OmniPCX Record Suite enables recording on VoIP, digital, analog, SIP trunk and more. The solution also provides monitoring and evaluation of customer — employee interactions with easy-to-use, web-based applications.
Alcatel-Lucent OmniPCX Record Suite are compatible with OmniPCX Enterprise native encryption for VoIP calls. SRTP support in SIPREC Server for audio calls. For security, Alcatel-Lucent OmniPCX Record Suite has a strong password management policy and purging utility that exports and/or removes call data, statistics, usage data, voice spectrum graphs, screen captures. Security profiles on Alcatel-Lucent OmniPCX Record Suitecan granting tailored access rights: create/delete agents, bypass radius authentication.
For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations. By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated Quality Monitor module to assess agent performance.
